Privacy Policy
Last updated: 30 August 2026
What we collect
We collect the details you give us when you create an account: your name, email address and mobile number. When you create a stack or trip, we store the names and mobile numbers of the people you add so we can send them payment requests by SMS.
Payments and bank details
All payments are processed by Stripe. Your card and bank details go directly to Stripe and are never stored on SplitStack servers. Identity verification for organisers is also handled by Stripe.
How we use your information
We use your information to run the service: sending payment requests, confirming payments, showing live payment status and keeping your account secure. We do not sell your personal information.
SMS messages
Participants you add receive SMS messages about payments you request. We only message people about the specific stack or trip they are part of.
Crash and diagnostics data
We collect crash reports and diagnostic information (via Sentry) to keep the app reliable. This data is used only to identify and fix problems and is not used for advertising or tracking.
Data retention and deletion
You can delete your account at any time from within the app (Profile > Delete Account), or request deletion by emailing support@splitstack.com.au. When you delete your account, your personal details are removed from our systems. If your account has payment history, transaction records (amounts, dates and settlement history) are anonymised and retained for 7 years as required by Australian taxation and financial record-keeping laws, then deleted. Stripe also retains payment and identity-verification records in line with its own legal obligations.
Contact
If you have any questions about your privacy, contact us at support@splitstack.com.au.